AliExpress Reviews

1.8

/5.0

45 customer reviews

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AliExpress

AliExpress, known for its electronics, fashion, and home goods, is rated 1.8 out of 5. The rating reflects how budget shoppers and global consumers view their experience with AliExpress. Reviews of AliExpress are verified before publication.

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45 Reviews on AliExpress

by Fisher805

Sep 19, 2022

Buyer aware when purchasing in…

Buyer aware when purchasing in Aliexpress site. I have encounter a defected product cost $150. Talked to the seller and he deny the responsibility of a defected product, instead he blame on me damaged it. The conclusion is he won't want to refund it and aliexpress customer service not helpful either.

by Stacy Nichols

Sep 18, 2022

Dodgy website full of fakes

Dodgy company allowing sellers to advertise fake, counterfeit products. They do not show ALL feedback as they cull anything that resembles the truth. When caught out they will NOT give you a refund. Avoid at all costs. You have been warned.

by Susan824

Sep 18, 2022

BAIT AND SWITCH - no refund

They tried to switch my item to one I didn't want so I asked to cancel my order, I still haven't received my refund of 8.50. The site is buggy and sometimes my order link tells you access denied. I'll try thr site one more time because they have Asian items which can't be bought elsewhere like art. They need to fix the code for their site because it doesn't work well. Sometimes it tells you there are 4 items in the basket and you click it to see what it is and it says cart empty.

by Herman P.

Sep 18, 2022

Terrible return policy and no customer service

Terrible experience ordered 4 rather expensive items 3 arrived damaged the fourth just didn’t work AliExpress pushed back on refunds and demanded I pay return shipping. After pricing the return shipping I it wasn’t worth the cost. The items I returned costs me over $100 usd. And I’m still fighting with them to get a refund

Avoid as all cost, I can’t recommend and won’t be buying from them again

by Kaylee

Sep 18, 2022

I am furious

I am furious, I ordered a wig but due to poor quality issue I returned the hair. The seller already confirmed they have the product but holding my money because they want me to give them 5 stars first. I’m not happy with the product, I’m not happy with customer service they have the audacity to ask for 5 stars. The customer service of AliExpress is beyond useless. Return my money!

by Gordon Robinson

Sep 17, 2022

It took over two months for them you have no recourse! to…

It took over two months for them to tell me that there’s a delay in delivery. The package was never delivered, there’s no tracking and their solution was to go to all area post offices and ask for the package. Bottom line, you have no recourse!

by Lawson466

Sep 17, 2022

Not giving refunds to "buyer protection" items

I made an order and waited. Tracking said it was delivered but it never showed up. When I made a dispute to get a refund or to send my item the AliExpress team finalised the dispute in under a minute (shady) and said I don't have sufficient proof so no refund. How am I meant to prove that it never came?! -thats the entire point, it's not here. And I can't even reply to the team so it's one way communication.

by Duncan702

Sep 17, 2022

I am very satisfied with the Allexpres…

I am very satisfied with the Allexpres service. So far I have bought several dozen items and everything has been delivered in the declared time or earlier. All items were very well packed. Most of the things I bought I got real value for the money I invested.

by Tammy Peck

Sep 17, 2022

Rife with fraud and the customer…

Rife with fraud and the customer service team who are supposed to help don't help at all. Don't waste your money there, I was stupid and should have stuck with eBay. If your item doesn't arrive you will NOT get a refund, trust me. Aliexprees takes the sellers side even when the seller is being dishonest.

by Clark800

Sep 17, 2022

Aliexpress is the best shopping app ever!

I must that I enjoy shopping on Aliexpress because I always receive my goods on time. From the time i joined in 2014 I have never been disappointed, the products are always as they describe them. Communication is very good by the sellers. I always recommend Aliexpress to my friends.

AliExpress Q&A

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Q:

Any thoughts on buying wholesale crystals from this site?

A:

Actually I have had a lot of luck purchasing crystals there. You need to be careful and be sure to document everything. Check the store to make sure it's been there a while. Also check feedback and reviews. The feedback system is actually fairly honest and people will tell it like it is. If you follow these rules there are great deals to be found on crystals. I have found some incredible ones for great prices. This is one of the few items I would actually recommend AliExpress for if you cannot access Alibaba.

by Everett608 - February 12, 2020

A:

I had terrible experience. The item never received. The dispute system does Not work and there is no buyer protection. I did not use PayPal as it has some protection. Please consider all this prior to buying anything

by Eleanor341 - December 17, 2017

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I have ordered hundreds of items from the site. I have never had a problem with anything. A few times the items were not available, but I was always given my refund. With no problem. I have ordered choose, cell phone cases, earbuds, bathing suits, blue Bluetooth speakers, headphones, etc. I have always been happy with my product

by Flores163 - April 26, 2016

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Q:

Can it be trusted to buy shoes

A:

They can be trusted to an extent. They do provide buyer protection but tend to side with the seller. Watch the feedback and reviews to make sure the seller is real. Also see if the store has been there for more then a year will help. There are a lot of scams on there. Also purchasing clothes especially shoes is tricky because they are Asian sized and that's usually about two sizes smaller then normal. Most stores clearly mark this or request that you measure your foot size prior to ordering. It is also sometimes at your expense to ship something back so watch out for that.

by Gibson270 - February 12, 2020

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They can't be trusted to breathe the same air as me. Horrible company! You will regret dealing with them!

by Diana377 - April 23, 2018

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So far yes no issue for my 7 order of shoes their refund is half th price of your product within 7 days refund

by Vicki301 - May 25, 2016

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Q:

How is the customer service on aliexpress when it comes to buying hair

A:

I hear they are good for hair from an old friend of mine but idk what length atyle or colors you want so that may make a difference

by Ross R. - April 13, 2016

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I can vouch for Mocha hair as I have bought hair from them twice on ali express. They have always been prompt in response to any email or text.

by Naomi B. - March 03, 2016

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Yup avoid Aliexpress all together. Lost a lot of money there. For example if you order a 10 inch wig they will send you a 5 inch wig and if you open a dispute the seller will still get your money because he sent you something even though its not what was advertised. This site is a total scam.

by Lena681 - March 02, 2016

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Q:

Is aliexpress a scam? I saw amazing shoes there that I would love to buy but online store from china just scares the heel of me. I have lost mymoney once I do not want to loose again

A:

You just need to be careful is all. Check how long a store has been there. Read the feedback on the seller and product. The feedback and reviews are pretty honest. It's a lot more honest review system then Amazon that for sure. Every single angry person here could have avoided getting ripped off if they paid attention to what they were buying. AliExpress has sided with me more then once and against me only once. Sometimes they will insist on you returning an item and it might be out of your pocket. Also some stores can can take over a month to get your product to you. I have always gotten what I ordered but it hasn't always been timely. I was lucky enough to have contacts there who showed me the ropes. I hope I am able to help others through this.

by Melinda34 - February 12, 2020

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The site is a legitimate B2C platform. It's the sellers you have to choose carefully. The saying, "the computer doesn't lie, it's the person using the computer lied". Choose the Sellers carefully. Look at the customers ratings of their products, 96% or more positive ratings is a good sign; look at the number of orders of that pair of shoes you like (higher number the better; take your own risk if zero order); ask the Seller questions if you are not sure about the size, material, etc. I have good and bad experience. I received refunds for products didn't arrive. Keep in touch with the Seller, particularly when the Purchase Protection is about to end and your order hasn't arrived. Sellers are willing extend the P. P. until you received the product. Lastly, be super super patient. All my orders arrived in Canada in 3 months. No kidding. It's a lot of work but you'll be giggling when you actually receive the products.

by Little726 - July 04, 2017

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They are not scram, but most unsafe and cheating place to buy thing, they cheat on fake to be genius, bad second return thing to be good, foreigners are often to be best target, as they can not chase back the lost and claim back money, it is all because Alliexpress is like a tool for them to sell rubbish, Alliexpress should be banned

by Riley950 - March 10, 2016

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Q:

I have tried to "open dispute" on an item I did not receive. The seller messaged me to inform me they no longer had the item I ordered, and told me to "open dispute " and would send me my refund. I have tried numerous times to submit it, but after completing all the requested information, it will not "submit" the information. Anyone else had this problem and know what to do? Thanks, Tom

A:

Alibaba, AliExpress and AliPay... they're all robbers... as well as those listed in their web pages. Don't get involved with this fake sellers!

by Chloe Murphy - November 06, 2015

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I have had to open a few disputes and never had any trouble doing so

by Louella - November 05, 2015

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Hi. Sorry I can't help. But I will say good luck. I've never received a refund nor my items

by Wilma B. - November 03, 2015

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